Before you collecting the log, please make sure you set the environment below:
1.export UXSPI_CLEAN_INVFILE=1 (Linux) or set UXSPI_CLEAN_INVFILE=1(windows)
2.export DSA_LOGLEVEL=4 (Linux) or set DSA_LOGLEVEL=4 (windows)
3.run UXSPI to perform the update d.zip the whole "%systemdrive%/IBM_Support/" folder(Windows) or "/var/log/IBM_Support/" folder(Linux) .
Please make sure there is *.xml.gz file under IBM_Support and a uxspi log larger than 100K in size
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